Shipping & Returns Policy

Effective Date: 30 September 2025

Processing Time: Orders are packed and dispatched within 3–5 business days of purchase.
Delivery Times: Standard delivery within Australia generally takes 3–10 business days depending on your location. Remote or regional areas may take longer.
Shipping Costs: Calculated at checkout and displayed before payment is finalised.
Tracking: A tracking number will be emailed to you once your order has been shipped.

We want you to be happy with your purchase. If something’s not right, here’s how we can help:

Change of Mind: Items may be returned within 30 days of delivery for a store credit or exchange, provided they are unused, in original condition, and with all tags/packaging intact.
Faulty or Damaged Goods: If your item arrives faulty or damaged, please contact us within 7 days of receiving it. We’ll arrange a replacement, exchange, or refund.
Non-Returnable Items: For hygiene reasons, items such as drinkware and headwear (caps, beanies) cannot be returned unless faulty.
Return Shipping: Customers are responsible for return postage on change-of-mind returns. If the item is faulty, we’ll cover return costs.

Email us at [insert contact email] with your order number and reason for return.
We’ll provide you with return instructions and a return authorisation code.
Once your return is received and inspected, we’ll process your exchange, store credit, or refund.

Refunds (where applicable) will be issued to the original payment method within 5–10 business days after the return is processed.